Frequently Asked Questions

What is Shonirbhor?

Shonirbhor is a platform that connects customers with trusted local service providers. Whether you need home repairs, rentals, or professional services, we help you find the right person for the job.

How does Shonirbhor work?

Simply browse or search for the service you need, view provider profiles and reviews, contact providers directly, and book the service. After completion, you can rate and review the provider.

Is Shonirbhor free to use?

Yes! Creating an account and browsing services is completely free for customers. Service providers may have different pricing plans based on their needs.

In which areas is Shonirbhor available?

Currently, Shonirbhor operates in major cities across Bangladesh. We're continuously expanding to new areas. Check our services page for availability in your location.

How do I contact customer support?

You can reach our support team through the Contact Us page, email us at [email protected], or call our helpline. We're available 7 days a week to assist you.

What types of services are available?

We offer a wide range of services including home repairs (plumbing, electrical, carpentry), cleaning services, tutoring, photography, catering, transportation, and much more. Browse our categories to see all available services.

How do I book a service?

Find the service you need, select a provider, view their profile and availability, contact them directly through phone or message, discuss your requirements and pricing, and confirm the booking.

Can I cancel or reschedule a booking?

Yes, you can cancel or reschedule bookings by contacting the service provider directly. Please note cancellation policies may vary by provider, so check their terms before booking.

How are service providers verified?

All providers go through a verification process including ID verification, skills assessment, and background checks when applicable. We also monitor reviews and ratings to maintain quality standards.

What if I'm not satisfied with a service?

If you're not satisfied, please contact the service provider first to resolve the issue. If unresolved, reach out to our support team who will investigate and help find a solution.

What payment methods are accepted?

Payment is typically arranged directly with the service provider. Most accept cash, mobile banking (bKash, Nagad, Rocket), and bank transfers. Always confirm payment methods before booking.

When do I pay for services?

Payment timing depends on the service and provider. Some require advance payment, while others accept payment after service completion. Discuss payment terms with your provider before confirming.

Are there any hidden fees?

No hidden fees from Shonirbhor! The price you agree upon with the service provider is what you pay. Always get a clear quote before starting any work.

Can I get a refund?

Refund policies are determined by individual service providers. If you experience issues with payment or service quality, contact our support team for assistance.

How do I create an account?

Click 'Sign Up' on our homepage, enter your phone number, verify with OTP, complete your profile with name and password, and start browsing services!

I forgot my password. What should I do?

Click 'Forgot Password' on the login page, enter your phone number, verify with OTP, and set a new password. You'll be able to log in immediately with your new password.

How do I update my profile information?

Log in to your account, go to your profile page, click 'Edit Profile', update your information (name, photo, bio, etc.), and save changes.

Can I delete my account?

Yes, you can request account deletion by contacting our support team. Please note this action is permanent and will remove all your data from our system.

How do I become a service provider?

Click 'Become a Provider', fill out the registration form with your details and services offered, submit required documents for verification, wait for approval (usually 24-48 hours), and start receiving service requests!

What are the requirements to be a provider?

You need a valid phone number and ID, relevant skills or qualifications for your service category, professional experience in your field, and commitment to quality service and customer satisfaction.

Is there a fee to become a provider?

Basic registration is free. We offer different subscription plans with various features to help grow your business. Choose a plan that suits your needs.

How do I get more bookings?

Complete your profile fully with photos and details, respond quickly to customer inquiries, maintain high ratings and positive reviews, offer competitive pricing, be available and flexible with timing, and provide excellent service consistently.

How do customers find me?

Customers discover providers through search by service category and location, browsing featured providers, reviews and ratings, and recommendations. Keep your profile updated and maintain good ratings to increase visibility.